Seriously Again????

So I faxed the requested information to Weight Watchers to get an e-tools activation code.  About 2 hours later I get an email with the code.  I copied and pasted the code into the box and get this message:

"This code has already been used."  REALLY???  SERIOUSLY???  DOES WEIGHT WATCHERS NOT WANT MY MONEY???

So I emailed back explaining the issue....haven't got an answer, probably never will.