And So I've Gone Full Circle

Weight Watchers informed me that I would have to get a new code at my meeting.  Hmmmm........

I, of course, wrote back and told them that was impossible and once again explained that the code I was trying to use was one THEY SENT ME.

Their response this morning:

We have tested the access code you provided and it is invalid. The code is expired or has already been used to establish an account. To gain access to Weight Watchers® eTools, you will need to subscribe with a valid access code, which you can obtain at your local Weight Watchers® Meetings location. If you prefer, you may photocopy your Member book and send it to us. 

DO NOT SEND US THE ORIGINAL--YOU WILL NOT GET IT BACK 

Include: 

* First and last name 

* Daytime phone number 

* Home zip code 

* Valid e-mail address 

* Date of your last Weight Watchers Meeting 

Please sign, date the photocopy, and make sure we can see your latest stamp that shows you have been to a Weight Watchers Meeting in the past two weeks. You can send us your Member book by fax or US mail. Once we validate your membership, we will send a valid access code to the e-mail address you provide. 

Fax: 

1-800-427-6814 




Okay, so now they are telling me to redo what I did in the first place!!!!

Lesson learned from this nightmare:  Customer Service at Weight Watchers is non-existent and consists of "canned" replies and the people working the center need to be informed of everything.

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